Privacy Policy for Saffron Suds

At Saffron Suds, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how our company, operating from 1478 Royal Oak Drive, Unit 3B, Calgary, Alberta, T2C 0B3, Canada, collects, uses, discloses, and protects your data when you interact with our services or visit our online platform.

Information We Collect

We collect various types of information to provide and improve our car wash and detailing services, which include exterior wash, interior vacuuming, tire shining, wax application, paint protection, ceramic coating, odor removal, engine bay detailing, headlight restoration, scratch removal, and fleet washing.

• Personal Identification Information: This includes information you voluntarily provide to us when you book a service, inquire about our offerings, or create an account on our site. This may include your name, address, phone number, vehicle details (make, model, license plate number solely for service identification), and payment information (processed securely by third-party payment processors).
• Service Information: Details related to the services you receive, including appointment times, service types requested, and any specific preferences or notes for your vehicle.
• Communication Data: Records of your interactions with us, such as inquiries, feedback, or support requests, whether through our online platform or via telephone.
• Usage Data: Information about how you access and use our online platform, which may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This helps us understand how our site is used and how to improve its functionality.

How We Use Your Information

The information we collect is used for various purposes to deliver and enhance the Saffron Suds experience:

• To Provide and Manage Services: To schedule, perform, and manage your car wash and detailing services, including vehicle preparation and delivery.
• To Process Transactions: To process payments for the services you purchase.
• To Communicate With You: To send service confirmations, reminders, updates, and respond to your inquiries or customer service requests.
• To Improve Our Services: To analyze usage patterns and feedback to understand customer needs and enhance our service offerings and online platform.
• For Marketing and Promotions: With your consent, to send you information about new services, special offers, or promotions that may be of interest to you. You can opt-out of these communications at any time.
• To Comply with Legal Obligations: To meet legal, regulatory, or other compliance requirements.

Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties under specific circumstances:

• Service Providers: We may share data with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, and customer service. These parties are contractually obligated to protect your data and only use it for the purposes for which it was shared.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets. We will notify you before your personal data becomes subject to a different Privacy Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We employ industry-standard security protocols for our online platform and ensure that our service providers also adhere to strict security standards. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Third-Party Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us: